OPD Manager

Sheikh Shakhbout Medical City - SSMC

Responsibilities

• Oversee daily operations in OPD, ensuring efficient and high-quality patient services.
• Manage clinic schedules, physician rosters and patient flow.
• Ensure compliance with DOH, SEHA and hospital policies.
• Monitor and report on KPIs such as patient wait times, satisfaction, and service volumes.
• Coordinate with nursing, medical and administrative departments to resolve issues and enhance patient experience.
• Lead quality improvement initiatives within the OPD.
• Supervise, evaluate and support OPD staff including administrative and clinical coordinator.
  
  
  

Qualifications

Education

minimum bachelor s degree in medical, Nursing, and allied health.

With project management or lean six sigma certification or leadership and management training courses.

Skills

• Strong leadership and tam management.
• Excellent knowledge of healthcare regulations (DOH & Daman), Patent safety and accreditation standards.
• Ability to analyse data and reports to drive performance improvements.
• Excellent communication, problem solving and organizational skills.