Online Account Manager

Delivery Hero

What's On Your Plate?

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.
• Maintain a continuous business relationship with clients/ restaurants.
• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ restaurant and company.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, Delivery time).
• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
• Generating food coupons, promotions and vouchers from existing restaurants.
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: -Convincing clients / restaurants to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage restaurants to subscribe for the online payment gateway.
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery.
• Maintain accurate records of all sales and prospecting activities including:

• Closed sales

• Follow-up activities

• Sales expense report

• Increased sales report after placing promotion, voucher and coupons

• Restaurant analysis sheet

• Account management report