On-Site Wellbeing Professional Concentrix Corporation

Key Responsibilities

• Act as the primary liaison between the clinical wellbeing team, delivery team and content moderators for the purpose of ensuring effective program delivery.
• Act as the main wellbeing representative/ point of contact for any on-site, client facing communication.
• Ensure full implementation of wellbeing framework is standardized across sites.
• Liaise with clinical wellbeing team and delivery team to ensure wellbeing sessions and activities are scheduled and delivered as required.
• Monitor health of employees through floor walks, engagement sessions, focus groups, etc.
• Support content moderators to participate in creative sessions such as creative therapies, music therapies, and mindfulness-based activities delivered by the clinical wellbeing team.
• Deliver engagement activities to employees, ensuring alignment with company culture and wellbeing objectives.
• Send timely communications to employees regarding wellbeing programs and activities, including wellbeing information, tools and strategies.
• Offer a confidential space and opportunity to talk with a non-judgement listening ear.
• Assess and respond appropriately to incidents and crisis situations according to an established protocol, and ensure appropriate escalation procedures are in place.
• Partner with the corporate wellbeing team and their internal and external local resources.
• Directly supervise wellbeing coordinators (where applicable).
• Maintain a regular cadence of meetings with operational stakeholders to support wellbeing processes and initiatives.
• Collect and analyse wellbeing data, including attendance, engagement levels, and feedback to understand impact, inform interventions and contribute to stakeholder reporting.
• Liaise with cross functional business partners to ensure consistent program coverage and timely submissions of data for reporting.
• Maintain and support content moderators to effectively utilise wellbeing technology.
• Ensure wellbeing spaces are maintained to a high level for every site.

Qualifications & Experience:

• Must have 3-4 years of experience delivering engagement activities, preferably in a content moderation or customer service environment.
• Good level of understanding of mental health and wellbeing with a desire to help others.
• Experience with wellbeing program implementation including crisis management.
• Previous experience managing or supervising others.
• Experience with wellbeing program implementation.
• Experience in managing data, tracking tools, and employee engagement initiatives.
• Proficient in communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Good working knowledge of Microsoft office tools
• Good working knowledge on virtual communication platforms like Zoom and Microsoft Teams