Officer - Workforce & Reporting Almosafer

About the job:

Provides timely and appropriate communication regarding the performance of the operation to all concerned parties and effectively managing all queues metrics.

Responsibilities:

• Manages the operations reports database.

• Generates hourly, daily, weekly, and monthly reports

• Consolidates report results and reflects them in summary reports

• Participates in analyzing the data of the different performance metrics and trends across individuals, projects, and operations.

• Manage real-time operations transactions and take required action in the short term.

Profile Requirements:

• Organizing and Time Management.

• Very good English profile.

• Communication Skills.

• Ability to work under pressure.

• Strong analytical Skills.

• Strong Problem-Solving Skills.

• Excellent MS Office, especially MS Excel.

• Call Centre & Workforce experience is a must.

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.