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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
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Tracking the flight time changes and following up with customers.
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Converting received calls into sales and delivering the best performance, and meeting the account defined KPIs.
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Handling customer inquiries from the beginning of the inquiry to its closing (Flight ticket issues, reissue, and refund).
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optimizing customer contact opportunities.
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Achieving communication return to questions, short answered calls, and the abandoned percentage communicated targets.
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Achieving quality communicated targets.
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Raising the flag to the Team Leader on issues or concerns that require escalation.
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Carrying responsibility for meeting communicated targets: sales, order taking, lead generation, reporting, etc.
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Contact with the airline s hotline to follow up regarding any case facing the customer and investigate.
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Advise the customer the best opportunities and choices for the flight according to the customer needs.
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After sales support, the agent has to follow up with the customer if there any cancellation, refund or reissue
Desired Candidate Profile
Bachelor Degree (any field)
Experience in tourism/customer service field is (preferred)
GDS experience (Amadeus/Galileo) is preferred
Excellent interpersonal, oral, and written communication skills
Ability to establish work priorities and work without supervision
Strong communication skills, in both English & Arabic, written & verbal.
Company Industry
- Travel
- Tourism
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Officer - Online Flights
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Almosafer
At Almosafer (part of Seera Group), we re not just part of the travel industry; we re helping shape its future. As Saudi Arabia s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.br>Rooted in our name Almosafer, meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.br>We re united by a bold vision:br>To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.br>Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
https://jobs.almosafer.com/job/Riyadh-Officer-Online-Flights/1260695301/
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