Nationality
Any Nationality
Job Description
Roles & Responsibilities
Serves as the first point of contact for IT support, addressing and resolving hardware, software, and network-related issues promptly.
Assists in deploying and maintaining end-user computing devices, including desktops, laptops, and peripherals.
Troubleshoots and resolves issues related to Microsoft Office 365, MS Edge, and antivirus solutions like Kaspersky.
Supports mobile device management (e.g., iPhones, iPads) and associated tools such as AirWatch and Intune.
Monitors and maintains network connectivity within LAN/WAN environments, escalating complex issues as necessary.
Performs routine tasks such as installing and upgrading enterprise applications, maintaining system health, and ensuring user access compliance.
Documents technical incidents, solutions, and IT procedures for future reference and knowledge sharing.
Supports the IT telephony systems such as Avaya and Cisco Unified Communications under the guidance of Engineers.
Identifies risks and take appropriate actions in compliance with IT security standards and organizational policies.
Desired Candidate Profile
Diploma or bachelor s degree in IT, Computer Science, or related fields.
Fluent in English
3 years in an IT support or customer service role._x000D_
Windows, macOS, Linux, ITSM tool, Microsoft 365, Azure, Google Workspace, Microsoft Intune, SCCM, JAMF, TeamViewer, AnyDesk, BitLocker, Defender, Zoom, Webex, DNS, DHCP, and VPN.
Years with qualifications: 3 - 5 years
ITIL 4 Foundation Certification CompTIA A+ (Essential for foundational IT support skills) Microsoft Certified: Modern Desktop Administrator Associate
Department / Functional Area
Keywords
Officer - IT Customer Support Apply
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