Office Services - Senior Associate

PricewaterhouseCoopers

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Roles and Responsibilities:

• Ensures the smooth operation of the office, by coordinating
• administrative support across the office and ensures that the office is
• supported in an efficient and effective manner. Responsible for
• procurement of office supplies. Oversight of office help, drivers and reception.

Financial

• Adhere to the allocated budget for the Office Services function
• Propose costs saving solutions as appropriate
• Work with procurement with regards to office needs (supplies, consumables)
• Prepare purchase orders for all office management supplies, rent, utilities and service charges
• Customer
• In line with Procurement guidelines, provide office services supplies
• Coordinate local events, office events with close liaison with the
• Office Manager
• Coordinate printing and binding requests
• Facilitate New Hire on-boarding process via coordination inductions and other matters with HR
• Notify HC, IT and receptionist of new hires/departures, and
• provide/remove security passes and access to office as appropriate
• Handles and reports ad-hoc issues arising
• Acts as an interface between administrative staff and management
• Manage external archiving if relevant
• Manage seating, storage and parking allocations
• Oversee couriers and post room

Internal Process

• Manage Office administrator assignment and conflict
• Adhere to policies and procedures set by management
• Coordinate driver schedules, reviews timesheets and manages leave
• Coordinate office administrator schedules, reviews timesheets and
• manages leave
• Coordinate receptionist schedules, reviews timesheets and manages
• leave
• Manage maintenance, repairs
• Manage cleaners and other outsourced services
• Liaise with office landlord
• Fire safety warden and business resilience liaison
• Manage local office petty cash
• Learning and Growth
• Follow up closely on the daily operation of junior staff to ensure
• support for office operation is being well-maintained and provided
• fairly to all office users
• Standardise and improve efficiency of internal office management
• processes
• Assist the Office Manager in recruiting and deploying junior admin
• staff (receptionist, office assistants, drivers, etc. according to local
• needs)
• Training new office management team members
• Performance management of direct reports
• Act as a key resource and liaison to other functional areas of the
• business, building cross-functional relationships as needed

Education

• Bachelor s degree required

Language

• Fluency in spoken and written English, proficiency in Arabic is an advantage

Overall Experience

• 5+ years experience of providing office services in a professional
• services environment, or equivalent internal experience

Specific Skills

• Experience with a professional services firm preferred
• Prior people management/team lead experience preferred
• Knowledge and Skills
• Extensive knowledge of associated computer software (e.g. Microsoft
• Office '97 especially Word, PowerPoint, Excel, etc.)
• Ability to identify problems and resolve them
• Ability to make decisions without prior reference
• Clear and concise communications at all levels
• Strong managerial presence
• Ability to work accurately