Night Manager Front Office Operations Cairo, Egypt

Accor Group

Job Title
Night Manager Front Office Operations Cairo, Egypt
Job Description
Night Manager Front Office Operations Cairo, Egypt

Position Overview
Accor is seeking an experienced Night Manager to oversee hotel operations during overnight hours at one of our premier properties in Cairo. This pivotal leadership role ensures guest satisfaction, operational efficiency, and team coordination throughout the night shift, contributing to a seamless guest experience at all times.

Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: Guest Services / Concierge
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview Overnight Leadership and Guest Experience
As the Night Manager, you will serve as the acting head of hotel operations overnight. You ll guide front office staff, handle guest needs, manage escalations, and perform the night audit, ensuring hotel standards are maintained and each guest receives personalized service from check-in to early morning departures.

What You ll Do

* Supervise night shift front office operations, ensuring adherence to SOPs and service excellence
* Brief staff on VIP arrivals, special requests, and any operational changes
* Respond to guest concerns and requests with professionalism, ensuring timely resolution
* Perform manager-on-duty responsibilities in the absence of senior management
* Conduct regular inspections of public areas, lobby, and accommodations for readiness and cleanliness
* Lead the completion of the night audit process and generate daily summary reports
* Monitor and train team members, oversee performance, provide coaching, and schedule shift coverage
* Collaborate with housekeeping and other departments to ensure service continuity overnight
* Manage guest relocations during overbooked situations in coordination with Front Office leadership
* Maintain safety protocols, report suspicious activity, and act on emergency procedures as needed

Ideal Profile

* Bachelor s degree in Hospitality Management or related field
* Minimum 3 years of experience in front office supervision or management, preferably in a mid-scale or luxury hotel
* Strong familiarity with Opera PMS and Microsoft Office tools
* Excellent leadership, communication, and conflict-resolution skills
* Flexible, solution-driven mindset with a hands-on approach
* Fluent in English; additional languages are an asset
* Reliable decision-maker with a calm, professional demeanor during overnight hours
* Willingness to take on diverse responsibilities, including guest services, valet support, and public area checks

Why Join Us Life at Accor in Cairo

* Join a world-class hospitality group offering extensive learning and development pathways
* Access global mobility and career growth opportunities within Accor s 5,600 properties
* Exclusive employee discounts and recognition programs
* A collaborative culture that values diversity, care, and sustainability
* Play a vital role in delivering comfort, security, and service excellence to late-night travelers

About the Company
Accor is a global leader in hospitality, offering diverse experiences through over 45 unique brands across 110 countries. Our Cairo-based hotels blend world-class service with local charm, delivering meaningful stays to business and leisure travelers alike. At Accor, we believe hospitality is a work of heart. Join us and become a Heartist , committed to shaping memorable guest journeys around the clock.
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