Network Operations Supervisor

Zakat, Tax and Customs Authority

Networks Operation Management

Understand ZATCA s networks operations and functionality to accordingly be able to perform needed maintenance and solve any raised issue properly
Stay updated with all network capacity, expansion, and rollout plans, handle necessary network installations, upgrades, and maintenance as planned in cooperation with all stakeholders and functions, and report any defects to the relevant IT functions to take corrective actions
Review change requests related to networks, evaluate their impact on IT strategy and IT enterprise architecture, set priorities and schedules in cooperation with relevant functions, and execute the change requests accordingly
Implement networks infrastructure and connectivity business continuity and disaster recovery policies, frameworks, and mitigation plans in order to confirm their effectiveness, report issues and gaps to the relevant IT functions, and highlight recommendations for improvement
Monitor the performance, health, and safety of IT network and datacentre facilities connectivity, generate performance reports against set of KPIs, assess the best course of action for optimization and improvement, and communicate reports to the relevant functions

Organization and Operations

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
Escalate complex problems to the relevant person to ensure cases/issues are closed properly
Perform other duties as requested

People Management

Train junior staff on the different job activities to ensure transfer of know-how, when applicable
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
Support junior staff or direct reports in order to execute their duties according to set policies and processes