Multi-Unit Manager

Joffreys Coffee & Tea Company

Responsible for managing different sectors, regions, or multiple units of Joffrey s. Hire and train employees prepare reports and sets budgets.

Key Requirements:

• Working knowledge of food and beverage functions, and general knowledge of shop operations.
• Outgoing, positive attitude and enthusiasm for working with the public.
• Demonstrates team management, delegation, issue resolution, coaching skills, and the ability to motivate others and provide direction for staff.
• Excellent leadership, training, and development skills.
• Effective oral and written communication skills.
• Effective analytical, planning, and problem-solving skills.
• Demonstrates organization and multi-project time/issue management and the ability to meet deadlines consistently.
• Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners.
• Outstanding ability to listen, communicate and work effectively with guests in high stress and high-volume setting.
• Ability to present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
• Ability to read and interpret documents like training materials, spreadsheets, reports, and operating instructions.
• Accurate cash handling skills and ability to compute rate, ratio, and percent and to draw and interpret.
• Charts and bar graphs.
• Proven ability to consistently deliver results with minimal supervision.
• Flexible availability including daytime, evenings, weekends, and major Full availability for any
• Shift, seven (7) days per week, including nights, weekends, and holidays is preferred.
• Restaurant management or food service experience required.
• Proficiency at all workstations in the lounge, including bar, food prep, POS systems.
• Complete knowledge of Joffrey s menu, product preparation, and standards.
• Working knowledge of all store equipment functions.
• Prior experience with point-of-sale cash handling systems preferred.

Responsibilities:

• Promote, work, and act in a manner consistent with the mission of Joffrey s
• Set tools and objectives for departments or units.
• Develop budgets and ensure the department adheres to them.
• Participate in developing policies and procedures.
• Manage staff.
• Hire, train, and terminate workers as needed.
• Determine salary brackets.
• Handle employee relations.
• Attend and preside over meetings.
• Maintain employee records.
• Manage and direct overall operations.
• Set goals for each department.
• Communicate goals to department heads.
• Measure the success of each department.
• Manage support staff.
• Delegate responsibility.
• Generate and present reports on departmental goals.
• Participate in seminars and conferences.
• Motivate and encourage employees.
• Participate in lead generation and business development.
• Ensure high customer and client satisfaction.
• Solicit customer feedback.
• Ensure inventory is stocked and consistently replenished.
• Promote the company s mission and values.
• Set district and regional goals.