Multi-Property Sales Manager Marriott International

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Provides accurate, complete and effective turnover to Event Management.

Conducting Daily Sales Activities that Achieve Department Goals

Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Executes and supports the operational aspects of business booked.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

Identifies new group/catering business to achieve personal and property revenue goals.

Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Providing Exceptional Customer Service to all Guests and Customers

Supports the company s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the company s Customer Service Standards and property s Brand Standards.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer s expectations.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels and overall satisfaction.

Executes and supports the company s Customer Service Standards and property s Brand Standards.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Additional Sales and Marketing Responsibilities

Utilizes intranet for resources and information.

Conducts site inspections.

Creates contracts as required.

Participates in and practices daily service basics of the brand.