Movement Specialist

One&Only Resorts

Job Summary

You are a key ambassador of the One&Only One Zaabeel family who offers the most advanced health programs, within a luxury wellness clinic environment. Our commitment is to help and inspire our clients to live a healthier,

longer, and fuller life.

Key Duties And Responsibilities

Always demonstrate customer focus and true appreciation for the guests and members experience.

Provide excellent customer service with the ability to develop meaningful and loyal client relationships.

Being Brand Ambassador, communicating features and benefits of our membership tiers treatments /

programs / products beyond the basics to appeal to the guests needs, and ultimately generate sales.

Maintain high level of professional standards.

Creating personalized workout routines to improve guests and members health, by using movement

diagnosis tools.

Sustain proactive communication with guests and members during their interaction to personalize and

adjust techniques as required.

Sustains clear communication with the clinic department to ensure an integral wellbeing experience for all

our guests and members.

Setting fitness goals and monitoring their client s progress.

Recommending a nutritionist to give a dietary advice and producing plans to help clients eat healthy meals.

Instructing guests and members to use gym equipment properly to complete their workout routine.

Provide a clean and safe environment within the movement center in line with standard documentation,

sequence of services, SOPs etc., thus adhering to UAE regulations.

Complies with One&Only One Za abeel training path.

Encourage clients to return by recommending an ongoing treatment program and cross selling other

business centers in the Longevity Hub.

Ensuring that guests and members are given accurate information about rates, policies and procedures.

When necessary, assisting in keeping accurate written records of sessions and supplies used.

Reports any problem or failure found to ensure that immediate action is taken. Follow up on each report

submitted proactively.

Seek guests and member s feedback. Questions and concerns to ensure that issues or complaints are

escalated to enable long-term improvements in the products and services, to foster long lasting connections

and guest loyalty.

Perform related tasks and duties as assigned and deemed responsible by management.

Skills, Experience & Educational Requirements

Ability to provide excellent customer service to accommodate client needs.

Ability to work flexible schedule to work with their clients.

Excellent knowledge of how to use gym equipment, properly and train guests and members accordingly.

Proactive

Patience and flexibility.

Commercial skills

Discretion and customer orientation

Team player

Technical excellence

Highschool diploma or GED

3-5 years of experience as personal trainer in the Luxury hospitality

Level 2 certificate in GYM instructing and the level 3 diploma in personal training.

First AID and CPR/AED certification

Strong communication skills

Strong customer service skills

Be familiar with the latest trends in the industry.

Basic understanding of nutrition, performance, and healthy eating.

Good communication skills verbal and writing.

Excellent presentation

Ability to work with people across different cultures and nationalities.

Strong ability to work in a team and outstanding network communication as well as a confident

appearance.