Modern Workplace Specialist

TDM Group

Employer Active

Posted 17 hrs ago

Experience

1 - 5 Years

Job Location

Amman - Jordan

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Duties and Responsibilities:
Provide technical support and guidance to end-users, addressing and resolving issues related to modern workplace tools and services.

Monitor, maintain and troubleshoot different hardware and applications used for our clients within agreed SLAs.

Ensure that all requests and incidents are resolved within SLA and to ITIL standards.

Work closely with higher level teams to implement and support modern workplace projects.

Manage and maintain Microsoft administration tools including Intune, Azure AD, and Office 365 to support and enhance our modern workplace solutions.

Utilise ITIL frameworks to ensure best practices in IT service management, including incident management, change management and service desk operations.

Ensure all systems and tools adhere to security best practices and compliance requirements, proactively identifying and mitigating potential risks.

Participate in a 24x7 ROTA schedule to provide continuous support for partners in East Asia, Europe and America; ensuring round-the-clock availability and responsiveness.


Skills and experience:


Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

Customer-oriented mindset with a focus on delivering high-quality support.

Knowledge in creating user guides, training materials and technical documentation.

Knowledge in Microsoft Intune, Azure AD and Office 365 administration.

Experience in IT support or administration roles, with a focus on modern workplace solutions.

Excellent verbal and written English communication skills.

Experience with hybrid cloud environments would be beneficial.
Up to 3 years experience in a similar role.


Qualifications:


Bachelor’s degree in information technology, Computer Science, or a related field.

Microsoft Certified: Endpoint Administrator Associate or similar certifications.
ITIL Foundation certification would be beneficial.


What TDM offers you


Medical & Dental insurance.

Additional holiday days for length of service.

Regular team and company social events.
Gym membership contribution.

Vendor certifications and training.

Desired Candidate Profile

We are seeking a dedicated Modern Workplace Specialist to join our User Support Services team. The ideal candidate will have a foundational understanding of ITIL practices; including basic knowledge in change and problem management processes, be proficient in using Microsoft administration tools such as Endpoint Management and Entra ID, have basic knowledge in on-prem domain setups and demonstrate exceptional English communication skills./p>

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Modern Workplace Specialist

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TDM Group

https://tdmgroup.bamboohr.com/careers/95