Middleware and Deployment Management

Athena

**Role Summary:**

Own L2-level operations for JBoss + Java/J2EE/Containerized within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.

**Key Responsibilities:**

- Provide L2-level support for JBoss + Java/J2EE/Containerized in a mission-critical banking environment.

- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.

- Operate under ITIL processes (Incident/Change/Problem/Knowledge).

- Maintain high availability, performance, and security; participate in DR/BCP drills.

- Own complex incident troubleshooting and approved changes for the platform.

- Conduct root cause analysis for recurring incidents; implement permanent fixes.

- Tune configurations and schedule jobs to improve performance and reliability.

- Coordinate vendor TAC cases and firmware/patch planning; validate after-change health.

**Required Tools & Technologies:**

- ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools

**Relevant Certifications:**

- ITIL Foundation

**Experience Requirements:**

- 35 years in administration and change/incident ownership for the platform in banking.

**Soft Skills & Banking Behaviors:**

- Clear communication with operations, security, audit, and business stakeholders.

- Evidence-driven troubleshooting; strong documentation and runbook hygiene.

- Ownership mindset with 24x7 support readiness and on-call rotation participation.