Microsoft Teams Voice & UC Solution Engineer - Manager

PricewaterhouseCoopers

Key Responsibilities

• Assess existing IT/telephony environments and identify gaps vs. global standards.
• Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration (Luware, Anywhere365).
• Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies.
• Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions.
• Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout.
• Produce architecture documents, migration playbooks, and operations handover packages.
• Support adoption/change efforts and ensure smooth user transition to new voice capabilities.

Required Expertise

• Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes).
• Solid knowledge of M365, Exchange Online, Entra ID/AD
• Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks.
• Experience in large-scale UC migrations and multi-country environments.

Preferred Background

• Certifications such as MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC.
• Practical experience in contact center integrations and hybrid/cloud identity models