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Experience
3 - 8 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Support our existing clients in any technical matters related to our software portfolio.
- Implementing and supporting our data model into SQL Server and Oracle environments.
- Ability to troubleshoot any kind of issues independently.
- Involvement in technical projects for existing software solutions and their integration in the customer environment
- You support all project participants and project management with your expertise and the provision of solutions and customizations in time, in quality
- Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations.
- Contribution with your expertise to technical groups where you are involved
- Analyze client requirements and come up with technical solutions to match.
- Support the NielsenIQ sales team and analytics team with your technical competence, experience Build up a strong partnership with the defined customers and inspire the customers, in accordance with the contractual agreements.
- Regularly updating merchandising software to the latest versions at clients
- Delivering online and in-person training sessions on the use of merchandising software
- Supporting the sales team with software demonstrations, technical deep-dives, and product overviews
- Reporting and monitoring software bugs via platforms such as ServiceNow, JIRA, and Spaceman UserVoice
- Actively contributing to the collection and communication of development ideas to the Product Leadership team
- Maintaining continuous collaboration with cross-functional teams: Sales, Product Leadership, and peers
Desired Candidate Profile
- Software support and administration skills
- Database experience in SQL Server and Oracle
- Strong Communication skills (Arabic and English)
- Reliability and commitment to the project and support
- Patience and the will to find the solution to the problem that is necessary for the solution
- Ability to work in a team and collaboratively with internal and external experts
- Very good understanding of customer issues with the aim of meeting customer needs
- Ability to build good relationships with external and internal stakeholders
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Merchandising Services Customer Success Consultant
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Nielsen Consumer LLC
This role is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant, you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements. During this phase of the customer relationship, you also provide the necessary technical support to ensure the stability of our solutions
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