Medical Receptionist

Client of Talentmate

A Medical Receptionist plays a crucial role in the functionality of any healthcare facility, acting as the first point of contact for patients and visitors. This role involves a broad array of tasks that ensure the smooth operation of the practice, clinic, or hospital environment. As a Medical Receptionist, you will be responsible for creating a welcoming atmosphere, managing patient flow, handling data, and taking care of essential administrative responsibilities. Strong communication skills, the ability to multitask, and attention to detail are crucial, as you will need to manage both patients' expectations and the administrative requirements of the facility. Whether it's scheduling appointments, processing insurance details, or responding to patient inquiries, your role is vital in supporting healthcare professionals and ensuring patients have a positive experience.

Responsibilities

• Greet patients and visitors warmly as they arrive at the facility.
• Manage and schedule appointments efficiently using medical software systems.
• Answer and direct phone calls, addressing inquiries or forwarding as necessary.
• Maintain patient records, ensuring accuracy and confidentiality at all times.
• Verify patient insurance details and forward documentation to appropriate personnel.
• Collect and process payments, maintaining accurate financial records.
• Prepare and submit insurance claims, ensuring all information is correct.
• Provide information on services and address patient queries effectively.
• Assist in administrative duties such as filing, scanning, and data entry.
• Coordinate with medical staff to ensure efficient patient flow and service.
• Maintain cleanliness and organization of the reception and waiting area.
• Ensure compliance with relevant health and safety regulations.

Requirements

• High school diploma or equivalent educational qualification is required.
• Proven experience as a receptionist, preferably in a medical setting.
• Proficiency in using medical scheduling and billing software is essential.
• Outstanding interpersonal and communication skills are necessary.
• Strong organizational skills with the ability to multitask effectively.
• Attention to detail and ability to maintain patient confidentiality.
• Understanding of medical terminology and healthcare procedures is preferred.