Marketing & Operations Support Coordinator

Roland Richa - HR Consultancy

On behalf of a leading Lebanese fashion retail brand known for its style, innovation, and customer-centric culture, we're looking for a passionate and driven Marketing & Operations Support Coordinator to join their growing team. If you're inspired by fashion, thrive in a dynamic retail environment, and want to be part of a brand that values creativity and excellence this opportunity is for you.


The Marketing & Operations Support Coordinator will work closely with the Marketing & Operations Lead to assist in day-to-day marketing execution and operational support. This role ensures that key marketing activities and backend processes are streamlined, well-documented, and executed efficiently across platforms.


KEY RESPONSIBILITIES


Digital & E-Commerce Support

- Support the Marketing Lead in managing campaign meta details and asset preparation.

- Assist in website management, including uploading content, updating banners, and verifying product info.

- Analyze e-commerce performance and sales trends to support strategic planning


Retail & Communication Support

- Coordinate and communicate with the delivery agency and internal team, and ensure follow-up on undelivered or refused items.

- Contact customers directly as needed to resolve delivery or communication issues.

- Support customer communication efforts, including SMS campaigns and multi-channel responses.

- Coordinate with print vendors and internal teams for printed materials like posters and retail POS displays.

- Assist in following up with retail shops regarding marketing materials.


Photoshoot & Content Readiness

- Prepare and organize items for photoshoots; ensure readiness and availability of visuals.


Agency & Calendar Coordination

- Liaise with external marketing agencies under the direction of the Marketing Lead to manage calendars, catalogues, and campaign deliverables.


Performance Analytics Support

- Track, compile, and organize marketing and performance data for strategic review meetings under the supervision of the Marketing Lead.

- Conduct monthly, quarterly, and yearly performance reviews of retail stores, product categories, and items.

- Assist in identifying strengths, gaps, and opportunities through organized data analysis.

- Analyze e-commerce performance and sales trends to support strategic planning.

- Support in drafting strategic recommendations for retail, wholesale, and growth initiatives.


QUALIFICATIONS

- Bachelor s degree in Marketing, Business Administration, or related field.

- 1 2 years of experience in marketing coordination or operations support.

- Strong organizational skills and attention to detail.

- Familiarity with website CMS platforms, e-commerce tools, and social media management.

- Proficient in Microsoft Office and Google Workspace; knowledge of data reporting tools is a plus.

- Ability to multitask, work under pressure, and meet deadlines.