Manager, Workplace Tech Chalhoub Group

What you'll be doing

Responsible for daily general operations, managing multiple areas of the department towards maximum productivity and ensure our operational efficiency. ensuring that the digital tools, platforms, and infrastructure used by employees are reliable, secure, and aligned with business needs.

• Lead, motivate, empower a team within a time sensitive and demanding environment

• Develop and implement a workplace technology roadmap aligned with business objectives.

• Stay informed of emerging technologies that can enhance collaboration, productivity, or security.

• Collaborate with HR, Facilities, and IT to plan future workplace needs (e.g., hybrid work, smart offices).

• Oversee the selection, implementation, and optimization of tools like Microsoft 365, Google Workspace, Zoom, Slack, etc.

• Ensure seamless integration of collaboration tools across teams and devices.

• Monitor usage and employee feedback to improve digital workplace experiences.

• Manage provisioning and lifecycle of laptops, desktops, mobile devices, and peripherals.

• Standardize and enforce endpoint security, patching, and compliance.

• Oversee AV systems, conference room tech, Wi-Fi, printing solutions, and digital signage.

• Participate in the on-call rotation to ensure 24/7 availability and responsiveness for high-priority incidents impacting workplace technologies.

• Lead vendor relationships and negotiate SLAs to ensure high availability and performance of workplace tech services.

• Establish metrics and KPIs to track digital workplace adoption, service quality, and user satisfaction.

• Champion employee enablement by partnering with Chalhoub University to provide onboarding and training for workplace technologies.

• Support ITSM practices (e.g., incident, problem, and change management) to improve service delivery and operational efficiency.

• Contribute to business continuity and disaster recovery planning for workplace services.

• Lead adoption of AI-powered tools (e.g., Copilot, ChatGPT) to enhance productivity and reduce support friction

What you ll need to succeed

• Minimum 5 7 years of experience in managing end-user technologies, digital workplace platforms, and IT operations in an enterprise environment.

• Hands-on experience with cloud-based productivity suites such as Microsoft 365, Google Workspace, Freshservice/Freshdesk collaboration tools like Microsoft Teams, Zoom, and endpoint management solutions including Ivanti, and Asana.

• Strong background in device lifecycle management, digital collaboration, and IT infrastructure in a corporate environment.

• Proven track record of delivering user-centric workplace experiences and leading transformation initiatives.

• Knowledge of IT service management processes aligned with ITIL framework; ITIL v4 certification preferred.

• Understanding of Zero Trust Security, SSO/MFA, mobile and desktop management, and enterprise-grade Wi-Fi and AV systems.

• Demonstrated leadership in project management, vendor negotiation, service monitoring, and stakeholder communication.

• Experience with KPI/OKR development, team coaching, and performance management within a workplace tech environment