Manager Transaction Banking

Tawteen

KEY RESPONSIBILITIES:

Responsibilities

Sales Targets and Revenue Growth

• Achieve individual and team sales targets for transaction banking products including Islamic trade finance, corporate internet banking, credit Corporate cards, POS, Payment Gateway,liquidity management, and B2B payment solutions.
• Drive revenue growth by increasing product penetration and client wallet share.
• Identify cross-sell opportunities within the corporate portfolio to maximize revenue streams.

Client Acquisition and Retention

• Source, acquire, and onboard new corporate clients by providing tailored transaction banking solutions.
• Strengthen relationships with existing clients through regular engagement, reviews, and customized offerings.
• Act as the primary contact for client servicing, resolving queries, and ensuring a positive client experience.

Profitability & Efficiency

• Monitor account profitability by balancing pricing strategies and service delivery costs.
• Review product margins to ensure alignment with the Bank s profitability objectives.
• Propose cost-effective transaction solutions to clients without compromising service quality.

Product Penetration

• Cross-sell and up-sell the Bank s full suite of Islamic transaction banking products.
• Increase the multi-product usage per client to maximize engagement and loyalty.
• Collaborate with product teams to design client-specific solutions.

Digital Adoption and Usage

• Drive awareness and adoption of the Bank s digital platforms including corporate internet banking , RDC, and B2B platforms.
• Support clients in onboarding and training for digital solutions to ensure active and effective usage.
• Monitor activation and transaction volumes to achieve digital migration targets.

Risk Management & Compliance

• Ensure all client interactions, contracts, and transactions comply with Shariah guidelines, regulatory frameworks, and internal policies.
• Identify, assess, and mitigate transaction banking risks including operational, credit, and compliance risks.
• Conduct regular due diligence and KYC reviews in collaboration with compliance and risk functions.

Market Competitiveness

• Monitor industry trends, competitor offerings, and client needs to ensure the Bank remains competitive.
• Work with product development teams to enhance Islamic transaction banking products and services.
• Provide market intelligence and client feedback to support innovation and product enhancements.

Stakeholder Engagement

• Collaborate with internal teams (Operations, IT, Compliance, Risk, Product Development) to ensure seamless delivery of services.
• Represent the Bank in client meetings, industry forums, and professional networks to strengthen the Bank s market positioning.