Manager - Store Quality Control & Audit

Confidential Company

Job Description

Roles & Responsibilities

Desired Candidate Profile

Store Quality & Audit

• Conduct routine audits in stores across the region to assess compliance with VIVA’s operational standards and policies.
• Evaluate store hygiene, customer service, planogram adherence, stock handling, and overall visual standards.
• Identify gaps and prepare detailed audit reports with corrective action plans.
• Monitor the completion of corrective actions and escalate repeated non-compliance to regional leadership.

Compliance & Reporting

• Maintain store compliance trackers covering hygiene, visual standards, expiry controls, and stock management.
• Verify store records (rosters, attendance, and safety compliance) during audits.
• Coordinate with store managers and area managers to close audit observations within timelines.
• Support internal audit and HR teams during compliance reviews.

Process Improvement & Learning

• Support the implementation of new processes and SOPs in stores.
• Share best practices observed during audits with other regions to drive standardization.
• Assist in preparing monthly summary dashboards and regional performance reviews.

Cross-Functional Coordination

• Work closely with Operations, HR, and Admin teams for audit-related documentation and follow-up.
• Support during special projects and seasonal campaigns (Diwali, Eid, Christmas, etc.) to ensure quality and brand standards.

Qualification & Experience

MBA (preferably in Retail, Operations, or General Management) from a recognized university.

Experience: 0–2 years.

Skills and Capabilities

· Strong process orientation.

· Good observation skills and eye for detail.

· Excellent written and verbal communication.

· Willingness to travel frequently to stores across the region.