Manager - Staff Village Mobility Planning and Operations

The Red Sea Development Company

JOB RESPONSIBILITIES

• Operational Management of Mobility Services
  • Oversee the daily operations of all transport services within the Staff Village, ensuring timely and efficient service delivery.
  • Manage transport schedules for buses and buggies, ensuring coverage and on-time arrivals for all shifts.
  • Collaborate with the Senior Manager to resolve any operational challenges such as roadblocks, weather conditions, or incidents affecting service delivery.
• Service Level Achievement
  • Ensure compliance with service level agreements (SLAs) and operational standards.
  • Regularly monitor performance against SLAs, ensuring that any issues are addressed promptly and do not impact service continuity.
• Leadership & Team Supervision
  • Lead and supervise a team of mobility Specialists, drivers, and other support staff.
  • Ensure all team members are well-trained, follow safety procedures, and maintain high standards of customer service and operational performance.
  • Address staffing issues, including resource shortages or scheduling conflicts, to maintain service delivery.
• Customer Service & Issue Resolution
  • Act as the primary point of contact for any internal or external customer complaints or issues related to mobility services.
  • Resolve transport-related complaints swiftly and effectively, ensuring minimal disruption to the workforce's daily routines.
  • Foster a high level of customer service across the team, promoting a positive experience for all Staff Village residents.
• Operational Data & Reporting
  • Generate weekly and monthly reports on transport service performance, fleet utilization, and customer feedback.
  • Analyze data to forecast fleet requirements and optimize resource allocation, helping to streamline operations.
  • Collaborate with the Senior Manager to adjust schedules, routes, and fleet capacity as required.
• Compliance and Safety Monitoring
  • Ensure that all transport services comply with health, safety, and environmental regulations.
  • Oversee routine audits and quality checks to maintain standards of cleanliness, vehicle condition, and safety.
  • Investigate and report any accidents or incidents promptly, taking necessary corrective actions to prevent recurrence.
• Strategic Planning and Service Improvements
• • Lead initiatives to improve mobility services within the Staff Village, proposing and implementing new systems, processes, or technologies.
  • Work closely with management to align transport services with operational needs and overall project goals.
  • Identify potential risks or operational challenges and implement proactive solutions to mitigate them.