Manager - Network Growth Readiness

Qiddiya Investment Company

Key Responsibilities

1. Readiness Planning & Coordination

• Lead readiness planning for upcoming infrastructure and service projects, ensuring alignment between the city developers, engineering, operations, and customer service teams.
• Identify dependencies, risks, and mitigation strategies for operational start-up.

2. Operational Integration

• Coordinate integration of new assets, stations, depots, control centers, and vehicles into existing operations.
• Oversee development of standard operating procedures (SOPs) for new routes and modes.
• Ensure systems (ticketing, scheduling, real-time monitoring) are configured and tested prior to launch.

3. Stakeholder Engagement

• Liaise with city developers and stakeholders, authorities, contractors, and regulatory agencies to secure operational approvals and certifications.
• Work with HR and training teams to ensure recruitment, onboarding, and competency training for new operational staff.
• Engage with community groups and marketing teams to support customer awareness of new services.

4. Testing & Commissioning Oversight

• Oversee operational readiness testing, including trial runs, safety drills, and system commissioning.
• Ensure defects are logged, tracked, and resolved before public service commencement.
• Validate that performance standards and KPIs can be achieved under real operating conditions.

5. Change & Transition Management

• Lead the transition from project delivery to live operations, ensuring seamless handover between construction, systems delivery, and operations teams.
• Coordinate change management activities to integrate new technologies, processes, and workforce structures.

6. Performance & Continuous Improvement

• Measure post-launch performance and identify lessons learned for future projects.
• Maintain a readiness knowledge base and best-practice guidelines for future network growth initiatives.