1. Supervise and direct the work of professional and paraprofessional staff to achieve optimum patient flow and cycle times appropriate for services; interview and select new employees; assure orientation and training for all new employees; monitor staff productivity; schedule work; coordinate reporting of payroll; establish standards and evaluate performance; implement employee disciplinary process as necessary; assure employee competencies and long-term development through regular performance audits and development plans.

2. Provide for fiscal program management, including assisting in implementing and managing grant funded programs, budgets or projects; providing input in the preparation of the annual budget for the Hospital; ensuring compliance with concerned authorities and regulatory standards; maintaining data using clinic or hospital computer software, identifying opportunities to improve financial systems and services for units; providing fiscal program and provider productivity reports; assuring that systems support seamless interface with acute and diagnostic services as patients move through Health Department .

3. Provide excellent customer services, assuring that customer service standards are consistently met or exceeded; conducting on-going patient and provider satisfaction surveys to measure and report performance; providing results to staff; identifying opportunities to improve services and take corrective actions accordingly; maintaining data and providing reports; responding promptly to resolve any patient complaints.

4. Participate in development of services by assuring that any new providers who join the staff are appropriately supported and oriented to the site; assuring that growth opportunities are identified, serving as operations liaison for support services, network and community partners, as new programs are implemented; assuring that growth and improvement opportunities are identified and pursued across all sites; collaborating with appropriate entities or agencies as required.

5. Manage hospital facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times and that clinic workstations and patient workflow are organised to assure optimal efficiencies.

7. Develop, recommend, implement and interpret new or revised policies, standards and procedures; monitor policies and procedures with JCI Standards.

8. Perform other duties as assigned.

Working Knowledge:

1. Principles of supervision, including training, directing, evaluating and supervising staff.

2. Management systems and concepts.

3. Fiscal management, coding and reimbursement systems for outpatient services regulated by the Authorities.

4. Laws pertaining to health care services in the UAE

5. Quality improvement principles and practices.