Manager - Data Analysis & Reporting

The Red Sea Development Company

Job Responsibilities:

• Produce monthly outcome and performance indicator dashboards and weekly enrollment reports
• Support department leads, program directors with completing outcome reports including reports for operational performance, improvements, KPIs, productivity, Finance reports for internal or external reviews.
• Assist with developing data visualizations and presentations for internal and external audiences, including graphs, tables, dashboards, etc. drawing on programmatic and secondary data sources
• Identify and support in gathering data sources, calculating baseline, setting targets, and benchmarks aligned to operational requirements
• Provide coaching to staff on the understanding of data reports and progress to meet department goals.
• Support develop a cycle of improvement through data coaching for improved reporting and RACI.
• Lead and manage day-to-day mobility systems and operations dashboard to ensure the availability of correct data elements representing the state of operations and exceptions.
• Develop and implement operational strategies to align with the dynamic demands of the mobility industry.
• Identify data inaccuracies, highlight reliable and unreliable data elements and suggest to make improvements in order to avoid recurrence.
• Identify trends and implement process improvements to enhance the efficiency of mobility operations.
• Collaborate with cross-functional stakeholders to address operational business problems and to use data to enhance customer service, increase operational efficiency and improved KPIs in the mobility space.
• Provide guidance, coaching, and mentorship to enhance team performance.
• Foster a collaborative and results-driven team culture within the unique context of mobility services.
• Align operational strategies with the ever-evolving landscape of mobility.
• Champion a culture of continuous improvement within the operations.
• Identify opportunities for process optimization and automation, considering the distinct needs of mobility services.
• Establish key performance indicators (KPIs) for operations within the mobility systems context.
• Monitor and analyze performance metrics, providing regular reports to stakeholders in the mobility industry.
• Implement corrective actions to address operational challenges specific to mobility services.
• Perform any other duties as directed by management to contribute to the overall success and efficiency of the team and organization.

span>Computer & Administrative Skills:/span>

• Proficiency in computer skills aids in data analysis and reporting, administrative skills are vital for smooth operations, and supervisory skills ensure effective team management.
• Utilizes administrative and supervisory skills to effectively monitor performance metrics, providing insights for continuous improvement in service delivery operations.