Manager Client Services (Elite Banking)
First Abu Dhabi Bank
Employer Active
Posted 7 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Job Type: Full-time
What You ll Do
- Act as the first point of contact for Elite Banking clients, ensuring queries are resolved promptly by phone, email, or in person
- Support relationship managers with account opening, closing, and KYC compliance checks
- Process transfers, remittances, FX deals, and fixed deposits within defined turnaround times
- Generate and share MIS reports to highlight process gaps and recommend improvements
- Liaise with investment desks, securities, and custody teams to coordinate investment transactions
- Manage documentation flow, signature verification, and call-back procedures where applicable
- Provide clients with bank statements, portfolio updates, and secure delivery of banking instruments
- Log, track, and escalate customer complaints to ensure timely resolution and improved satisfaction
- Support training and mentoring of junior staff while covering for colleagues during absences
- Ensure adherence to FAB s compliance, regulatory standards, and internal audit requirements
Desired Candidate Profile
University degree in Business, Economics, or Marketing; or equivalent work experience (minimum 3 years)
Strong knowledge of banking products, services, and compliance requirements
Excellent English communication skills (Arabic is an advantage)
Strong interpersonal and relationship-building skills with client-focused mindset
Ability to manage multiple tasks under pressure while maintaining accuracy
Self-starter with solid technology skills and commitment to continuous improvement
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Administration
Keywords
- Manager Client Services (Elite Banking)
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First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE s largest bank and a leading financial institution in the region, offering world-class banking solutions with a strong focus on innovation, growth, and client success.