Manager Cabin Cleaning Etihad Airways

If you would like to be involved in a true, transformational journey, now is the time.

As a Manager, Cabin Cleaning, you will oversee and control operations to provide prompt intervention and resolution in case of issues, delays or disruptions, ensuring safe, secure and on time running of operations.

• Provide day to day direction and guidance to ensure consistent, safe, reliable delivery of operations and services
• Manage recurrent and extraordinary operational issues to ensure timely service recovery and compliance with regulations and internal procedures
• Create and monitor working shifts to ensure staff availability and proper allocation of resources according with safety/quality standards and regulations by reviewing and approving roster and overtime payments (if any) for EY and GHA staff rostered for Cabin Cleaning functions.
• Conduct briefing and de-briefing sessions on assigned activities to identify and provide advice on areas of improvement
• Create and publish operational instructions and reports to support best practices knowledge exchange and reduce risks
• Co-ordinate and communicate effectively with relevant stakeholders to ensure on time and continuous operations
• Monitor operations adherence to hygiene, quality, and overall standards to ensure continuous compliance with standards and regulations
• Monitor and guide usage of equipment, machinery, and installations to assure adherence to safety principles
• Assist in administration activities and operations tracking to provide periodic reporting on performed activities
• Review and finalize relevant operational documents (e.g. HACCP) to prove compliance with regulations
• Monitor conditions of equipment, machinery and installations to ensure proper maintenance
• Coach, guide and provide informal/formal feedback to the staff to support skills development and service improvement
• Guiding and Supporting outstations on queries raised regarding Cabin Cleaning
• Monitor and escalate OCRs and GSRs raised against Cabin Cleaning functions and staff and raise it to the concerned stations/staff/stake holders for CAPA
• Monitor and ensure that the OAL Cabin Cleaning standards and equipment are maintained as per SLA
• Review OAL and GHA invoicing process to ensure accurate and timely processing.
• Review and approve all purchase orders raised for Cabin Cleaning function

• Minimum Diploma (2 years or more)
• Minimum of 5-7 years of work experience within relevant field