M365 and M365 Security Cloud Solution Architect Microsoft

Responsibilities:

• Be a trusted advisor driving Adoption and change management as well as business value through AI Transformation: Be the trusted advisor to deliver strong Adoption and Change Management as a key pillar to support customers in realizing value and navigating their AI transformation journey. Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.

• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.

• Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.

• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.

• Customer Centricity: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals and M365 Copilot expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer s AI transformation journey.

• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.

• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Additional information on responsibilities as CSA M365 and Security:

• Be the focal point of contact between Microsoft and customer/partner in driving M365 adoption, drive end-user adoption of copilot (per BU).

• Deliver Microsoft services for M365 through Unified support contract

• Demonstrate M365 insights to showcase trends and business impact

• Advisory on Adoption and Change Management Plan (identify exec sponsorship, end-user targeting, content and activities)

• Enable and demonstrate M365 insights and dashboard to understand usage trends and business impact

• Training sessions, use-cases and support specific for CxO

• Extensibility Scenarios: envisioning, design session and scoping for pilot, PoC or handover for implementation.

• Feedback loop to Microsoft Product Group and Marketing team

• Support unblocking technical issues : work with product group, provide feedback and product insights

• Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert

• Passion for new innovative technology and drive customer transformation

• Ability to work with different cultures and customers

• Ability to communicate with a variety of different audiences especially CxOs and strong presentation skills.

• Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents.

• Ability to lead and motivate technical communities and be public speaker

• Ability to effectively recognize and adapt to change and in constant learning mode.