Lobby Ambassador Four Seasons Hotel

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

About the role

This role is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

This position is on a rotating shift basis, including overnight shifts and On-job training will be provided. We are looking for individuals who have an outgoing personality and a can-do approach to any task.

What you will do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Interaction with guest will be in person and by phone.
• Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.
• Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Checks in/out guest in an efficient and friendly manner, using guest name whenever possible.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guest with an approved confirmation card for each booking.

What you bring

• Degree Holder, preferably in hotel & tourism management
• 1-3 years of experience in related field
• Excellent command in English, Arabic is an advantage