Lifestyle Manager

Quintessentially Egypt

Serve as the primary point of contact for members, managing their requests and ensuring exceptional service delivery.

• Curate and coordinate bespoke lifestyle experiences, including travel, dining, entertainment, and special events.
• Build and maintain strong relationships with members, understanding their preferences and anticipating their needs.
• Liaise with a global network of partners and suppliers to secure exclusive access and privileges for members.
• Handle confidential and sensitive information with the utmost discretion and professionalism.
• Resolve member issues promptly and effectively, ensuring complete satisfaction.
• Maintain accurate records of member interactions and requests using internal systems.
• Collaborate with internal teams to deliver seamless, integrated service solutions.
• Stay informed about the latest luxury trends, venues, and experiences to provide informed recommendations.
• Support the continuous improvement of service standards and contribute to team knowledge sharing.

0-5 years experience

• Fluency in spoken English and Arabic is a MUST - (Preferable graduates of international language schools)
• Excellent written communication in English
• Good presentation skills and working knowledge of MS Office - previous experience on CRM is a plus
• University Graduate - preferably with background in PR, marketing, travel, social sciences, liberal arts.
• Experience in hospitality (concierge, front desk, reservations, guest relations), high-end customer service, luxury retail, events and entertainment, PR and marketing is a plus
• Ability to work independently while adhering very strictly to company rules & regulations
• Team player that can multitask, has an eye for detail, very much a people person and can work under pressure.
• A basic understanding of luxury services and products is an advantage.