Liability Letters Officer

First Abu Dhabi Bank

Job Details
Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Administrative / Clerical
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

What You ll Do

* Issue liability letters requested by customers under retention-related processes
* Review and verify all letter content including addressee, figures, and type of letter requested
* Coordinate with internal teams such as CAD, Retention, Branches, Contact Centre, and Complaints Team to manage workflow and service delivery
* Apply signing authority and ensure issued letters meet compliance and quality standards
* Update internal systems and maintain accurate documentation for all issued letters
* Collaborate with the mailroom team to ensure prompt and secure delivery of letters to customers
* Address and resolve complaints and inquiries related to letter issuance
* Ensure adherence to internal policies, procedures, and authorisation frameworks
* Contribute to client satisfaction by ensuring high service accuracy and responsiveness

Ideal Profile

* Minimum 2 years of experience in a similar banking role
* Strong understanding of liability letters, banking systems, and customer service protocols
* Good interpersonal, coordination, and negotiation skills
* Ability to assess financial records and align communication with customer needs
* Proficient in documentation, process compliance, and workflow tracking
* Team-oriented mindset with a client-focused approach