Level 1 and Level 2 IT Support Technicians Virtualware Solutions
Multiple VacanciesEmployer Active
Posted 2 hrs ago
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Experience
2 - 3 Years
Job Location
Remote (Company based out of Other - United States Of America (USA))
Education
Diploma(Computers), Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
Nationality
Any GCC National, Filipino
Gender
Any
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Provide Level 1 and Level 2 desk-side and remote IT support
- Troubleshoot hardware, software, OS, and network issues
- Install and configure desktops, laptops, printers, and peripherals
- Support Windows, macOS, and basic Linux environments
- Assist users with safe and proper system usage
- Document issues and resolutions using ticketing systems
- Follow security and compliance standards at all times
Desired Candidate Profile
- Strong customer service mindset
- Clear oral and written communication skills
- Ability to work under deadlines
- Detail-oriented and process-driven
- Self-motivated and results-focused
- Passion for IT support and problem-solving
- Local language proficiency preferred
Employment Type
- Part Time
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Support
- Level 1
- Deskside Support
- Remote Support
- Troubleshooting
- Hardware
- Software
- Operating Systems
- Windows OS
- MacOS
- Linux
- TCP/IP
- DNS
- DHCP
- VPN
- RDP
- LAN
- WAN
- Smarthands Support
- Breakfix
- Ticketing Systems
- ServiceNow
- Remedy
- Equipment Handling
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Virtualware Solutions