Leisure Supervisor Rosewood Hotels and Resorts

Job Summary

To be responsible for the oversight of the leisure and recreation areas (pool/lifeguards, kids, sports, and other activities). Daily supervision and leadership of the teams supporting the overall leisure services for hotel guests and members. Responsible to monitor and maintain all aspects of water safety, lifeguard standards, training, and operational management to the highest standard. Responsible to plan and implement the kids program at Rosewood Explorers, curate activities and programs, train and supervise Attendants.

Essential Duties and Responsibilities

General Duties

• Provide a courteous, professional, efficient, and flexible service at all times.
• Possess full working knowledge and ability to perform all duties and tasks listed in under job description.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. To maintain positive guest relations at all times.
• Respect the privacy of the guest at all times.
• Attend briefings, as required.
• Follow company policies and procedures; ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.

Operational Responsibilities

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Process orders or transactions from customers and collect payment as necessary.
• Be articulate in all operational programs and job skills, showing enthusiasm to always increase this knowledge and that of your associates, acting as a role model to others.
• Wellness departmental policies, service procedures and Forbes/LQA standards.
• Opening and closing the facility.
• Taking reservations and answering the telephone in the absence of the reception team.
• Recognize arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
• Ensure the facility is in peak condition and clean at all times.
• Responsible for driving the guest experience and communication amongst the associates orchestrating a smooth guest sequence delivery.
• Ensure guest / member preferences and special requests are accommodated to the best of the property s abilities.
• Ensure the facility is receiving the highest ratings from the guest satisfaction surveys.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
• Ensure lighting and music levels are correctly set and maintained.
• Knowledgeable of the wellness reservation systems, POS system, operation & control of systems and equipment.
• Maintain the professional set up of all guest access areas, and any supporting facilities.
• Remove any dishes left by the guests and clean them.
• Ensure all areas are stocked as per standard with appropriate supplies.

Rosewood Explorers

• Personally contribute to the Rosewood Explorer program's team goal of providing fun, educational and caring services to the children of members and guests, in a warm and welcoming environment.
• Build rapport with and take a genuine interest in all children and parents utilizing the club's child activity services.
• Supervise on-floor operations and associates during shift. Act as a roving attendant at various kid activity stations when needed.
• Offer a full, varied, innovative, and targeted calendar of activities and events for boys and girls who visit.
• Maintain the facility and equipment/supplies to company standards for cleanliness and safety.
• Assist the Director with special projects, events, specialty classes and party planning for the kid s program.
• Participate in everyday activities such as organizing arts and crafts time, leading games, reading stories, and singing songs.
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Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
• Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
• Model the Company s culture, vision, mission, and core values at all times.
• Be mindful of and active in a Wellness lifestyle and strive to inspire wellness-focused change in others.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, associates, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.