Learning & Quality Executive Crowne Plaza Hotels & Resorts

Posted on 2 Sep

Experience

1 - 3 Years

Job Location

Oman - Oman

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Learning & Quality Executive, you will play a key role in ensuring our hotel delivers the highest levels of service and guest satisfaction. You will support the development and delivery of learning programs, drive quality initiatives, and promote IHG brand standards throughout the hotel.

Every day is different, but you ll mostly be:

  • Coordinating and conducting training programs to build colleague skills and knowledge.
  • Supporting departmental trainers and leaders in delivering brand-standard training.
  • Assisting with the implementation of IHG Learning programs and tools (IHG MyLearning, BrandHearted, etc.).
  • Monitoring guest feedback channels (GuestLove, HeartBeat, SALT, etc.) and working with teams to enhance performance.
  • Assisting in the administration of Quality & Learning records, reports, and audits.
  • Acting as a culture ambassador, promoting IHG s Winning Ways and True Hospitality behaviors.

Desired Candidate Profile

We are seeking an enthusiastic and service-driven Assistant Learning & Quality Manager to support our hotel s training and quality assurance efforts. This role is responsible for delivering engaging learning experiences, ensuring compliance with IHG brand and service standards, and supporting continuous improvement across all departments. The ideal candidate will be passionate about colleague development, quality enhancement, and guest satisfaction.

  • Bachelor s degree in human resources, Hospitality Management, Business Administration, or a related field.
  • Previous experience in Learning & Development or Quality/Training role within hospitality is preferred.
  • Strong communication and presentation skills.
  • Passion for people development and guest experience.
  • Ability to multitask and work collaboratively across all departments.
  • A positive, proactive, and engaging personality.
  • Proficiency in MS Office and familiarity with e-learning systems is an advantage.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Training
  • Learning

Keywords

  • Learning & Quality Executive

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Crowne Plaza Hotels & Resorts

Do you picture yourself as a Learning & Quality Executive? Crowne Plaza Resort Salalah our goal is to make business travel work. That is where YOU come in. When you work with Crowne Plaza Resort Salalah, you are more than simply your job title. Crowne Plaza Resort Salalah looks for energetic, confident, and ambitious; people who achieve in their roles and help our guests succeed. The Crowne Plaza Resort Salalah is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach. The resort's location is suitable for business, meetings, and leisure travel.

Read More

https://careers.ihg.com/en/job-details/?jobref=Learning%2Band%2BQuality%2BExecutive%2BOmani%2BNational%7cGB%7c151434