Lead Project Manager - CCaaS
Sprinklr
Posted on 12 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You'll Do
As a Lead Project Manager - CCaaS, you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.
You will:
- Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
- Gather business, functional, and technical requirements from customers and vendors.
- Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
- Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
- Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
- Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
- Monitor and assign work across cross-functional project teams to meet business objectives.
- Identify and mitigate project risks, manage issues, and escalate blockers where necessary.
- Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
- Ensure smooth project handoff post go-live with all necessary documentation.
Desired Candidate Profile
Who You Are & What Makes You Qualified
- Bachelor's/Master's degree in Engineering or a related field.
- 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
- 3+ years of experience working closely with engineering teams.
- Proven experience managing large-scale customer programs with US-based clients.
- Strong understanding of project management tools and methodologies.
- Excellent communication and stakeholder management skills - able to clearly articulate complex technical concepts to diverse audiences.
- Strong documentation and planning skills.
- Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.
- Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
- A proactive problem-solver with a passion for customer success and operational excellence.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Lead Project Manager - CCaaS
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Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.