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Experience
0 - 2 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Duties and responsibilities
- Manage, track and report the overall churn in the consumer personal prepaid market to meet the company targets and achieve the budget.
- Understand churn reasons, factors and nature for every value segment of the consumer market.
- Initiate recommendations, propositions and solutions for the overall churn of the personal prepaid market.
- Develop and manage saving programs and campaigns for the different segments of the personal prepaid market.
- Analyze customer loyalty and value and consumer market base behavior.
- Responsible to deliver yearly retention plan to meet the company objectives.
- Monitor the competition offerings and launches to retain and protect the customer base.
- Responsible to design, develop and deliver ATL and BTL retention propositions for the different segments of the personal prepaid market and assess after launch impact.
- Responsible for performing regular proactive retention campaigns.
- Develop, together with customer insight team, churn prediction model.
- Perform revenue analysis for targeted campaigns and assess targeted customers behavior and revenues
- Communicate closely with different commercial departments to respond to customers needs and deliver a positive experience to the targeted customers within the targeted campaigns.
Desired Candidate Profile
Education
- Bachelor degree in Marketing or Business (Economics or Finance)
Experience
- 0-2 years of experience in similar field.
Skills and abilities
- Very good English both spoken & written.
- Customer oriented.
- High business sense.
- Strong analytical thinking.
- Creativity.
- Manage problems.
- Good communication and presentation skills.
- Presentable.
- Good interpersonal skills.
- High team work skills.
- Energetic and dynamic.
- Good with numbers.
Company Industry
- IT - Software Services
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- Lead
- Prepaid & Hybrid Segments
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