Laundry Supervisor InterContinental

A little taste of your day-to-day

• Oversees the implementation of linen room standards and procedures.
• Opens and closes the shift and ensures effective shift hand over.
• Distributes and collects keys.
• Manages all incoming and outgoing calls to Linen Department
• Solves employee grievances.
• Directs task allocations and changes according to volume and peak periods.
• Performs quality inspections.
• Liaises with Housekeeping for guest and hotel requirements.
• Ensures staff uniforms and hotel linen are processed and delivered in a timely manner.
• Ensures consistency within the department.
• Completes stock-takes as required.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Leads employee engagement activities.
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all laundry systems.
• Management of all incoming and outgoing calls to Laundry Department
• Make sure the room linen is in good shape and spotless.
• Solve employee grievances.
• Perform quality inspections.
• Prioritize VIP or difficult guests.
• Ensure laundry valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g., equipment routine service; stock inventories)
• Manage all special requests made by guests.
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these.
• Supervise laundry storage areas.
• Maintain adequate stock levels.
• Conduct inventories.
• Works with superior in the preparation and management of the department s budget and is aware of financial targets.
• Recycles where-ever possible and enforces cost-saving measures to staff.
• Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
• Take action to address these needs to exceed their expectations.
• Creates a positive hotel image in every interaction with internal and external customers.
• Adheres to hotel brand standards.
• Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
• Assists guests and escorts them to locations within the hotel at their request.
• Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
• Maintains current Hotel information to be able to provide information to guests.
• Work effectively with customers and colleagues from different viewpoints, cultures, and countries
• Work to understand and consider the global nature of the business.
• Manage outsourced laundry.
• Manage uniforms and ensure they are up to standard.