L2 Support Engineer
DXC Technology
Employer Active
Posted 8 hrs ago
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Experience
1 - 7 Years
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
1.Proactively monitor applications from Dynatrace and raise alerts.
2.Develop Dynatrace dashboard to effectively monitor the applications.
3.Log parsing and analysis
4.Reactive support - show Analytical approach to problem solving, responding to incidents and returning services to an operational state
5.Communicate with 3rd party providers to resolve complex issues
6.Investigate and Provide root cause analysis.
7.Provide improvements ideas and influence other teams
8.Support Vanguard environment.
9.Implement work around like (ASG SFTP credential communication between Accord and Vanguard Market users)
Skillset:
Dynatrace
Dynamo DB Knowledge
Postgress DB Knowledge
Working experience in application management
AWS knowledge
Understanding of Kubernetes and its operation
Understanding service operations ITIL processes
Problem solving skills and Proactiveness
Desired Candidate Profile
Dynatrace
Dynamo DB Knowledge
Postgress DB Knowledge
Working experience in application management
AWS knowledge
Understanding of Kubernetes and its operation
Understanding service operations ITIL processes
Problem solving skills and Proactiveness
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- L2 Support Engineer
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DXC Technology
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.