L2 Network Engineer

SWATX

Posted on 9 Sep

Experience

3 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

This hands-on role in a multi-tenant environment involves troubleshooting complex network issues, implementing changes, and providing technical expertise in networking and security.

  • Troubleshoot, diagnose, and resolve customer network issues.
  • Implement change requests for managed service customers.
  • Serve as a point of technical escalation for complex issues.
  • Maintain and optimize firewall platforms (FortiGate, ASA, Palo Alto) and VPN solutions (SSL & IPSec VPN).
  • Configure and manage load balancers and WAF (Kemp & FortiADC).
  • Conduct security policy audits and modifications.
  • Demonstrate deep understanding of network protocols (TCP/UDP/ICMP) and stateful/stateless protocols.
  • Work with ticketing software (ServiceNow) to track and document issues.
  • Collaborate with internal teams to enhance network security and performance.
  • Obtain and maintain up-to-date certifications for supported technologies.
  • Provide input to improve products and services for enhanced customer experience.
  • Expertise in firewall troubleshooting (FortiGate, ASA, Palo Alto).
  • Strong experience with SSL VPN/IPSec deployments.
  • Knowledge of load balancers, WAF (Kemp & FortiADC).
  • Understanding of public cloud networking (AWS/Azure preferred).
  • In-depth knowledge of packet flow and the OSI model.
  • Experience supporting multi-tenant environments.
  • Strong communication and customer engagement skills.
  • Ability to work in a shift-based support environment.
  • Experience with technical documentation and knowledge sharing

Desired Candidate Profile

The ideal candidate should be customer-oriented with a strong technical background in networking.

  • 3+ years working in network support roles.
  • Cisco Certified Network Associate (CCNA) (minimum requirement).
  • IPT/VoIP qualifications (ideal but not mandatory).

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • L2 Network Engineer

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SWATX

https://apply.workable.com/swatx/j/8FAB1BD64F/

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