Kitchens Dispatch Support Lead

Delivery Hero

As a cloud kitchen dispatch support lead, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner s suppliers, service providers, customers service, to ensure a seamless dispatching process.

• Ensures that operations shift checklist is completed as required (opening, mid and closing)
• Ensures that all techs and internet connection are functioning all throughout the shifts.
• Supervise and lead dispatch team, providing training and support as needed.
• Manage the dispatching of orders from operating partners to riders effectively
• Resolves issues arising from orders or deliveries and coordinates with the customer, riders and customer service center.
• Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene.
• Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.
• Ensures accurate and timely communication between customers, riders and dispatchers.
• Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards.
• reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occured.
• Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.
• Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise.
• Ensure compliance with company policies and industry regulations.