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Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Efficiently manage and dispatch taxi requests, ensuring optimal driver allocation and minimal wait times for customers.
- Monitor real-time vehicle locations and driver availability using GPS tracking systems to maintain operational efficiency.
- Handle customer inquiries and complaints promptly and professionally, resolving issues to maintain customer satisfaction.
- Coordinate with drivers, providing clear instructions and support to ensure smooth operations and adherence to company policies.
- Monitor and address any arising operational issues, such as traffic incidents, vehicle breakdowns, or driver emergencies.
- Communicate effectively with all stakeholders, including drivers, customers, and management, to ensure seamless communication.
- Maintain accurate records of dispatch activities, including trip details, driver logs, and customer interactions.
- Ensure the security of company assets, including vehicles, equipment, and confidential customer information.
Desired Candidate Profile
- Prior experience in a dispatch or customer service role, ideally within the transportation or taxi industry, is preferred.
- Minimum 1-2 years of experience in a dispatch or related operational role is highly desirable.
- Fluency in English, both written and verbal, is essential; proficiency in additional languages is a plus.
- Proficiency in using dispatch software, GPS tracking systems, and basic computer applications is necessary.
- Strong communication, interpersonal, and problem-solving skills are crucial for effective interaction with drivers and customers.
- Candidates should possess excellent organizational skills, attention to detail, and the ability to remain calm under pressure.
- Candidates must be able to sit for extended periods and have the ability to effectively use communication devices.
Employment Type
- Full Time
Company Industry
Department / Functional Area
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Transguard Group LLC
Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE. Our Workforce Solutions include: • Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff. • Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services. • Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws. Transguard Workforce Solutions currently employ over 1300+ Staff from over 70 different nationalities. Across the Group, we payroll over 48,000 employees monthly and provide 3 Year Immigration Visas.
Read Moregirish - NA
Dafza PO Box No- 22630 United Arab Emirates , United Arab Emirates (UAE)
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