Job Description

Roles & Responsibilities

About the Role:

The Key Account Manager will be responsible for managing a portfolio of key clients while also supporting Tabby s broader client portfolio, ensuring client satisfaction and optimizing their experience by driving growth through cross-selling, upselling, and expanding their use of the diverse range of products and services.

This role also includes contributing to various strategic projects aimed at showcasing and delivering tailored solutions to different clients across the organization, delivering tailored solutions to clients, and driving account growth & retention. The Key Account Manager will collaborate with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby s portfolio.

Strategize high-growth Potential accounts: Identify and strategize high-growth potential accounts through segmentation based on revenue potential, industry, and product engagement; drive account expansion by developing upsell and cross-sell opportunities, offering tailored solutions to increase client adoption and maximize revenue growth
Client Relationship Management: Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals.
Project Collaboration: Work on various projects within the different teams at Tabby, contributing to initiatives such as product launches, Product optimizations, and operational enhancements that impact overall business objectives.
Data and Reporting: Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant s specific needs. Extract actionable insights from complex data sets to identify opportunities for cross-selling, upselling, and service optimization. Provide clear, data-driven recommendations based on analysis, and develop visually engaging dashboards and presentations to effectively communicate performance insights to merchants, facilitating informed decision-making and strategic growth.
Problem Solving: take a proactive approach in identifying potential obstacles before they arise, addressing challenges swiftly, and coordinating with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction
Cross-functional Collaboration: Collaborate closely with internal teams, including sales, product, marketing, tech, and operations, to support organizational projects and identify strategic opportunities for upselling and cross-selling

Bachelor s degree in Business, Marketing, or a related field.
3-5 years of previous experience in Key Account Management within FinTech, Financial Services, e-commerce or Tech companies
A knack for numbers and deriving insights from data
Proven experience in account management, sales, or a similar client-facing role.
Exposure to metrics important to e-commerce businesses is preferred.
Experience contributing to business projects and initiatives.
Strong communication, data analytics, and relationship-building skills.
Excellent problem-solving skills and attention to detail.
Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
Familiarity with Tableau as a tool.

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