Key Account Manager (Chinese Speaker) Jumia Group

What you will be doing:

• Manage key accounts within different categories,
• Build and maintain strong, long-lasting customer relationships with key clients.
• Develop and implement strategies to drive sales and maximize revenue within the category.
• Collaborate with the sales and marketing teams to create and execute promotional campaigns and initiatives tailored to the category.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Monitor and report on key account metrics, including sales performance, inventory levels, and customer satisfaction.
• Negotiate and finalize agreements with key accounts, ensuring mutual benefit and sustainable partnerships.
• Provide exceptional customer service and support to key clients, addressing any issues or concerns in a timely and effective manner.
• Stay updated on industry trends, competitor activities, and consumer preferences within the category.
• Work closely with cross-functional teams, including merchandising, operations, and logistics, to ensure seamless account management and fulfillment.

What we are looking for:

• The candidate is expected to have excellent command of both spoken and written Chinese
• Bachelor's degree in business, marketing, or a related field.
• Proven 2 to 4 years of work experience in commercial, account management preferably within the e-commerce or retail industry.
• Strong understanding of the category, including product knowledge and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to think strategically and develop actionable plans to drive category growth.
• Proficiency in using CRM software, Excel, and other sales management tools.
• Strong analytical and problem-solving abilities.
• Self-motivated, proactive, and results-oriented approach.
• Ability to thrive in a fast-paced, entrepreneurial environment and manage multiple priorities effectively.