Key Account Manager

Naqla

Employer Active

Posted on 17 Sep

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Client Relationship Management
    • Act as the primary point of contact for all assigned existing accounts.
    • Build and nurture long-term partnerships with clients to strengthen loyalty.
    • Understand client needs and ensure Naqla consistently delivers high-quality service.
  • Account Growth & Retention
    • Identify opportunities to expand business with current clients through upselling and cross-selling.
    • Develop account strategies and action plans to achieve revenue and growth targets from existing clients.
    • Monitor client performance and proactively address any service gaps or risks to retention.
  • Operational Support & Issue Resolution
    • Coordinate with operations, customer success, and finance teams to ensure seamless service delivery.
    • Resolve client escalations efficiently and maintain a proactive approach to problem-solving.
    • Track account service levels and ensure contractual agreements are met.
  • Reporting & Insights
    • Prepare regular reports on account performance, revenue, and client satisfaction.
    • Provide feedback to management to support service improvements and strategic decision-making.
    • Maintain accurate records of client interactions in CRM systems.

Desired Candidate Profile

Requirements

  • Bachelor s degree in Business Administration, Sales, Logistics, or a related field.
  • 3 5 years of experience in key account management or client success, ideally within logistics, transport, or supply chain.
  • Strong interpersonal and communication skills with a client-focused mindset.
  • Proven ability to build trust and maintain long-term relationships.
  • Strong organizational and analytical skills to monitor account metrics.
  • Proficiency in CRM systems and MS Office tools.

Company Industry

  • Logistics
  • Transportation
  • Warehousing
  • Courier

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Key Account Manager

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Naqla

https://careers.naqla.xyz/jobs/Careers/706650000009752001/