Key Account Manager | Fashion Jumia Group

• Execute flawlessly on the four commercial pillars:
  
  • Stock: Ensure availability and minimize out-of-stock through regular checks and coordination with vendors.
  • Assortment: Identify and upload missing products to ensure relevant and competitive offering.
  • Price: Monitor pricing to ensure competitiveness in the market.
  • Content: Review and improve product content (titles, images, descriptions, filters).
• Ensure timely execution of vendor campaigns, promotions, and onsite visibility.
• Build regular performance reports and communicate action plans with vendors..
• Support vendors in using the Jumia Vendor Center and tools to improve performance.
• Coordinate with operations, content, and pricing teams to troubleshoot and optimize day-to-day execution.
• Track and report on key KPIs: number of live SKUs, availability rate, price index, and content quality score.
• Promote and sell Sponsored Products and other advertising solutions to vendors in your portfolio to help them increase visibility and sales on the platform
• Learn and adopt best practices from senior team members, actively participating in team reviews and trainings.

What we are looking for

• 3 years of experience in sales, retail, account management, or e-commerce.
• Strong motivation to grow in commercial roles and learn account management skills.
• Graduate of a business or engineering school (or equivalent).
• Passion for the category and strong awareness of market trends and consumer needs.
• Excellent attention to detail, especially in managing data and content.
• Analytical mindset: comfortable with Excel and dashboards to track performance.
• Strong communication and interpersonal skills, both in French and English.
• Self-driven, well-organized, and eager to work in a fast-paced, high-growth environment.
• Exceptional interpersonal and influencing skills: able to build trust, rally teams, and drive alignment internally and externally.
• Ability to thrive in a fast-paced, performance-driven and highly competitive environment.