Junior Technical Support Specialist
Aspire Software
Posted on 4 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Junior Technical Support Specialist will be responsible for assisting in the day-to-day management of ECS installations, both on customer-hosted and cloud-hosted systems. The ideal candidate will have a strong foundation in Windows Server environments, a customer-focused mindset, and the ability to learn and grow into managing software migrations and backend system upgrades.
Key Responsibilities
- Provide Tier 1 2 technical support for ECS software deployments (on-prem and cloud-hosted).
- Assist customers with troubleshooting application, performance, and connectivity issues.
- Support installation, configuration, and upgrades of ECS software and backend components.
- Assist with Windows Server environment management, including user access, permissions, and patching.
- Document troubleshooting steps, common issues, and solutions in the knowledge base.
- Collaborate with senior engineers on software migrations and backend upgrades.
- Participate in after-hours support rotation (as needed)
Desired Candidate Profile
1 2 years of experience in a technical support, IT, or helpdesk role.
- Basic to intermediate knowledge of Windows Server administration.
- Familiarity with databases (Microsoft SQL Server or MySQL).
- Strong troubleshooting skills and ability to resolve technical issues methodically.
- Excellent communication and customer service skills.
- Ability to prioritize multiple tasks and work in a fast-paced environment.
Preferred (nice-to-have):
- Experience supporting enterprise applications in a healthcare or software vendor setting.
- Knowledge of cloud-hosted environments (Azure, AWS, or managed hosting).
- Familiarity with networking concepts (DNS, DHCP, VPNs, firewalls).
- Exposure to software migration processes or upgrade projects
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Junior Technical Support Specialist
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Aspire Software
Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
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