Junior IT Support Coordinator

Saba & Co. Intellectual Property

Job Summary:

Performs IT support activities to ensure the efficient resolution of technical issues, timely end-user assistance, and proper configuration of systems across all SABA offices. This includes technical support, system administration, trends analysis, documentation and knowledge management.


Duties/Responsibilities:

Provides basic and advanced IT support for hardware, software, and network issues

Troubleshoots complex technical problems

Escalates critical issues to appropriate teams when needed

Manages user accounts, permissions, and access controls

Assists in deploying new applications/IT systems

Analyzes support trends and recommends proactive solutions

Maintains documentation of solutions and creates knowledge base articles

Skills/Qualifications:

Diploma in information technology or a related field

1-2 years of relevant work experience

Knowledge in technical support tools is preferred

Communication skills in English and Arabic

Problem-solving skills

Teamwork skills

Time management skills

End-user support skills