Junior Help Desk Specialist
GIG Egypt
Employer Active
Posted on 18 Dec
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
Duties and Responsibilities:
Hardware Installation and Maintenance:
Install and configure computer hardware components such as RAM, hard drives (HD), and power supplies.
Perform hardware upgrades and replacements as needed to maintain system performance.
Software Installation and Maintenance:
Install, configure, and troubleshoot various software applications, including Windows operating systems, Microsoft Office Suite, Adobe PDF, and other essential software.
Ensure all software is updated and functioning properly.
Printing Solutions:
Provide support for printing solutions, with a preference for experience with Xerox printers.
Troubleshoot and resolve printing issues, ensuring minimal disruption to users.
Technical Problem Resolution:
Address and resolve technical issues reported by users, ensuring a high level of customer satisfaction.
Follow up with users to confirm that issues have been resolved effectively.
Microsoft Outlook and Office 365 Support:
Provide comprehensive support for Microsoft Outlook and Office 365.
Assist users with setup, configuration, and troubleshooting of email accounts and Office 365 applications.
Active Directory Management:
Join users and computers to Active Directory.
Manage and troubleshoot roaming profiles to ensure seamless user experiences.
Network Troubleshooting:
Diagnose and resolve network issues, including connectivity problems and network errors.
Collaborate with network administrators to maintain network stability and performance.
Voice IP Phones Support:
Provide support for Voice over IP (VoIP) phone systems.
Troubleshoot and resolve VoIP-related issues to ensure reliable communication.
Job Requirements
Qualifications:
Proficiency in installing and troubleshooting computer hardware and software.
Strong knowledge of printing solutions, with a preference for experience with Xerox printers.
Demonstrated ability to resolve technical problems efficiently and effectively.
In-depth understanding of Microsoft Outlook and Office 365.
Experience with Active Directory and managing roaming profiles.
Competence in diagnosing and resolving network errors.
Familiarity with VoIP phone systems.
Experience:
Years of Experience: 2-3 years of experience as a Help Desk Specialist.
Industry Background Preferred: Financial sector.
Education:
Degree: Bachelor’s degree in computer science or an equivalent field from a recognized college.
Company Industry
- Insurance
Department / Functional Area
- IT Software
Keywords
- Junior Help Desk Specialist
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
GIG Egypt