Junior Customer Excellence Associate

Sarwa

Who you are

• An excellent communicator in English and Arabic! You love to talk to people and understand the value of good communication skills.
• You're comfortable with change and constantly find ways to be proactive and get things done on your own.
• You pick up things quickly and do what is necessary to learn concepts and tools you are unfamiliar with.
• High attention to detail - you always catch mistakes such as typos, no matter how minor
• You can multitask, prioritize, and manage time effectively
• You have a BSc/BA in finance or a related field

What you'll do

• Manage large amounts of tickets via incoming WhatsApp, email, and phone calls.
• Escalate and route client concerns to the appropriate team, and follow up to ensure they are solved.
• Assist clients in operational and troubleshooting tasks.
• Act as the internal voice of the customer, and vocalize customer pain points.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers and achieve world-class customer satisfaction ratings.
• Ensure that the work undertaken complies with regulatory guidelines issued by the compliance department.

Some of our benefits:

• Remote-first and flexible work environment
• Diverse, driven and supportive team with a positive work atmosphere (one of our core values)
• A culture of growth - being mentored, coached and supported to grow in your career
• Great company healthcare package
• Learning and development budget
• No fees on Sarwa's products