job_title - Scrum Master
Tennyson Insurance
Posted on 27 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Managing and steering innovation projects that define unique end-to-end customer journeys to deliver transformative, trusted and consistent brand experiences at every touchpoint.
Bringing knowledge of customer experience, innovation and new technologies to collaborate with and influence cross-functional teams to reimagine customer engagement around key moments of truth , driving customer acquisition, retention and loyalty.
Developing and implementing recommendations in support of building a customer-led culture that prioritizes the delivery of consistent and dynamic experiences over products and technology.
Supporting Zurich s ongoing customer-centric digital transformation, it works on the expansion of the digital tech stack to accelerate the delivery of new digital solutions and services, working with both new and existing partners.
Managing and steering the roll-out of local initiatives to deliver best-in-class customer experiences, with a focus on the implementation of Customer Experience strategy and standards.
Working as part of a team and executing new approaches and capabilities across channels that promotes customer experience innovation to the wider community to influence and embed a digitally led customer experience focus from the outset of all innovation projects.
Desired Candidate Profile
Bachelor s degree preferred (or equivalent), and prior experience in a related field.
Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
Previous experience working within an international and diverse cultural organization would be beneficial.
Skills
Analytical and problem-solving mindset.
Accuracy and Attention to details.
Excellent knowledge of Microsoft office packages Excel, PowerPoint and Word.
Excellent negotiation and communication skills both written and verbal in English.
Digital Literacy
Company Industry
Department / Functional Area
Keywords
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Tennyson Insurance
Zurich Middle East is part of Zurich Insurance Group, one of the world s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
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